When Brightspeed launched in 2022, the fiber broadband internet service had ambitious goals, acquiring a service territory encompassing more than 6.5 million locations in mainly rural and suburban communities in 20 U.S. states. As the Charlotte, North Carolina-based company planned its fiber build plan across its footprint, the company’s IT specialists realized that, with artificial intelligence (AI) emerging as the consummate transformative technology, Brightspeed needed to embrace adoption or fall behind. In particular, the company had to integrate billing data from SAP S/4HANA, an enterpris…