Learn more

South West Water (SWW) incorrectly told nearly 30 households in Devon that they could stop boiling their water after a tank was infected with a parasite. Those given the false message are being offered an additional £75 compensation, with SWW apologising for the error. The company has blamed their digital mapping system for the incorrect letter, which comes amid an outbreak of cryptosporidiosis, an illness linked to diarrhoea. SWW lifted boiling restrictions for around 14,000 homes in the Brixham area, after quality monitoring results found no traces of the parasite which can cause sickness. H…