Leading independent provider of global data services RETN announces the launch of its new customer portal, offering the highest level of transparency and continuous monitoring for Ukrainian wholesale, enterprise and content businesses.
Prior to the upgrade, only technical engineers had access to detailed network and equipment data. However, to provide users with easier and more efficient management of network services, the RETN team has improved the customer portal and added enhanced service information. It now provides direct tools to help manage services, support, orders, payments, and all communications with the company.
Portal features
This transparency provides a range of benefits, allowing businesses to monitor accounts, manage user roles, and have direct access to critical information for network engineers. These improvements are made possible by the following portal features:
- Network on the dashboard, which provides the ability to view active services in real time on a convenient map.
- Advanced information for network engineers that allows you to view the status of interfaces, BGP routing protocol status and prefix information, MAC and ARP tables, VLAN information, network port mode, and maximum transmission unit (MTU).
- Live tracking, which facilitates real-time monitoring of interactions, service tickets, and requests.
- Service Delivery Tracking, which allows businesses to keep track of all new connection requests and their status.
- Direct access to RETN’s Network Operations Center, which improves support speed with the “Call Me Back” feature.
- Integrated billing and account management that provides users with access and visibility to invoices, order forms, transfer documents, and account information. This improves transparency and speeds up the closure of the growing demand for additional services.
- Combined use of traffic and IP addresses, allowing users to get detailed graphs and easy-to-use visuals of traffic.
Improved customer experience
“Experience is everything. Customers expect continuous and efficient interaction with their service providers. Therefore, by focusing on the core aspects of the long-standing customer experience, RETN delivers what its customers need, namely speed, convenience and transparency of communication,” says Tony O’Sullivan, CEO of RETN.
“RETN is known for its speed of service delivery, flexibility and customer focus. As we grow and scale, we are committed to ensuring this high level of transparency between the RETN network and our customers,” adds William Manzione, Product Manager at RETN.
In his opinion, the new client portal provides better visibility, control and communication with the RETN team. It provides customers with the tools and information they need to effectively manage their network services and maintain ongoing partnerships.
The post RETN offers continuous monitoring of network services first appeared on HiTechExpert.top.