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More than 150 complaints and enquiries about Hertfordshire County Council were made to the Local Government and Social Care Ombudsman (LGSCO) last year. Figures for April 2023 to March 2024 have just been published alongside the LGSCO’s annual review of complaints. It shows 01 complaints and enquiries about the county council were about education and children’s services. A further 34 related to adult social care; 16 to highways and transport; and five to corporate and other services. Two were recorded relating to planning and development and one to ‘other’. In addition to data on complaints an…

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