An elderly woman charged for years of care she should have received for free has received a refund from the largest local authority in the county. Kent County Council (KCC) has been recommended to pay more than £18,000 and has since updated processes to ensure it does not happen again. The Local Government and Social Care Ombudsman (LGSCO) found for the complainant, Ms F, who said her mother was charged a contribution for her residential care fees between 2002 and 2021. The ombudsman ruled the patient, known in the case as Mrs B, was entitled to free mental health care. Ms F also complained KC…