For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and inconsistent service have dissatisfied many customers, creating significant costs for companies. Despite digital transformation promises, many contact centers remain inefficient, increasing expenses and eroding customer loyalty. Customer service shortcomings contribute to a $100 billion industry-wide problem. However, artificial intelligence (AI) is offering a new approach, though not in the way many expect. Many companies with existing customer service issues implement AI c…