Perhaps spurred by the potential for a congressional investigation, the Department of Transportation will take a deeper dive into airline frequent flyer programs. Specifically, the DOT is looking for any unfair or deceptive practices with the loyalty cards. The government agency is also looking at the devaluation of the cards — that is, the rising number of points needed to book a free flight. “We plan to carefully review complaints regarding loyalty programs and exercise our authority to investigate airlines for unfair and deceptive practices that hurt travelers as warranted,” a department sp…
