In the early days of online shopping, lots of consumers were wary. If they received an item they didn’t like and they wanted to return it, they’d often have to pay to ship it back to the seller. The added cost turned off a lot of shoppers. Amazon changed all that. While it now has actual Amazon locations where shoppers can return items for free, it also allowed customers to return most packages to Kohl’s or Whole Foods, which Amazon bought in 2017. (It also allows returns to UPS Stores, but now it costs $1 for some packages.) The process is pretty simple. The consumer initiates the return on t…