Telecommunications provider Vodafone is looking to invest some €140 million ($151 million) in artificial intelligence (AI) systems this year to improve the handling of customer inquiries, the company said on Thursday. Vodafone said it is investing in advanced AI from Microsoft and OpenAI to improve its chatbot, dubbed TOBi, so that it can respond faster and resolve customer issues more effectively. The chatbot was introduced into Vodafone’s customer service five years ago and is equipped with the real voice of a Vodafone employee. The new system, which is called SuperTOBi in many countries, ha…