By Hera Rizwan In November last year, Rahul Kumar, a resident of Saharsa in Bihar, ordered a Lenovo laptop worth Rs 60,000 from the e-commerce platform Flipkart. After encountering numerous unsuccessful attempts to address the defective product through customer care complaints, Kumar decided to take a different approach. He opted to publicly share his problem on X, tagging Flipkart’s official handle in the post in an attempt to seek resolution. Responding to his post, a Flipkart support account with handle ‘@SupportFli2522’ assured a quick resolution. Presuming it be a genuine Flipkart account…