Artificial intelligence (AI) is delivering rapid change for Australian business by raising customers’ expectations, generating new competitive challenges, and creating opportunities for new products and services. This rapid change demands a rapid response, but the strength of that response depends greatly on two factors – the agility of systems and processes and the availability of skilled workers to run them. More than ever, it is critical that workers are not spending time performing low-value and repetitive tasks or using systems and tools that stop them from doing what’s most important. Th…