In the early days of Amazon.com, Inc., the e-commerce giant’s founder Jeff Bezos, once called the company’s customer service while he was in a weekly business review, just to prove a point. What Happened: Last year in December, Lex Fridman posted a podcast session he had with Bezos on YouTube, during which the Amazon founder recalled the time when he noticed a mismatch between customer complaints and the company’s data. Bezos said that he has a saying, “When the data and the anecdotes disagree, the anecdotes are usually right.” However, that doesn’t mean he would blindly go with the anecdotes….
