A pensioner has been left feeling like an “undesirable alien” after HMRC refused to accept his identity so he could use the department’s digital services. Jim, 77, from Dumfries, Scotland, received a letter from HMRC because improved interest rates offered on his savings accounts meant the interest he earned breached the tax-free allowance. HMRC sent him a letter informing him his tax code was being adjusted to take the tax owed and that he could set up a Personal Tax Account online to access his tax records. Jim is perfectly happy to go online but says he is unable to set up an account becaus…