To understand service health, IT needs to examine availability, security, performance, and log data from all layers of the ecosystem. Accomplishing this task requires observability driven by artificial intelligence (AI). Simply put, observability is the ability to look at data from all of an organization’s tools to understand the state of an application or service. But observability is essentially impossible to achieve with legacy tools. A modern enterprise’s IT infrastructure can create tens of millions of data points every minute, and, without the right tools, this never-ending avalanche of …