A councillor has thanked emergency duty staff as the festive period was its busiest on record. Norfolk County Council was put under “extreme pressure” over Christmas and New Year as its Emergency Duty Team, which helps respond to out-of-hours social care emergencies, took more than 800 calls. Calls come in from the county’s most vulnerable people who need support ranging from formal mental health assessments and safeguarding children referrals to community care calls, such as elderly residents who need an increase in care or night visits. Christmas Day had the highest number of calls that the …
