Journalist Jon Erlichman recently shared a video featuring Ferruccio Lamborghini, the founder of the luxury car brand, emphasizing the importance of customer service. What Happened: In the video the Lamborghini founder was asked if it was true that the company would dispatch a mechanic on an airplane should a breakdown occur anywhere in the world. Lamborghini clarified that it was not that an airplane would appear on the site of the breakdown but instead, the company dispatched a mechanic with parts by air on the same day. The mechanic would also tender an apology to the customer. The company …
