Many organizations mistake busyness for progress. Without clear metrics to track and communicate business impact, project teams often focus on completing tasks without fully understanding how their work contributes to broader business goals. A CIO of a global company — let’s call him David — faced this exact issue. He took over project management from a project office struggling with late and over budget performance. But despite his efforts, nothing changed since the root problem was that his teams were focused on perfecting outputs, not driving business outcomes. Trained to prioritize the “go…