I am very pleased to be working on this new series of articles with the Cambridge Independent. I want to ‘show you behind the curtains’ a little bit, to let you know more about how we aim to get you where you want to go. I promise that one hallmark of these articles will be their honesty: if we do something wrong, then I will explain our thinking and tell you what we are going to do about it. So it is that I am starting by talking about the busway. In April, we made changes, which we hoped would improve efficiency, reduce the cost of service provision and allow customers to make the most of th…