A cafe, play space and family hub dedicated to ensuring parents feel seen and have a safe space for their little ones to play has been championed in the Customer Care category. BeanBlock C.I.C was formed out of personal struggles with social isolation and mental health in parents with young children, and aims to combat this. Director Cate Martin explained customer satisfaction is the entire basis and reasoning for BeanBlock’s existence — and it has taken many steps to enhance this. As well as listening to in-store feedback and encouraging online reviews, the company has gone above and beyond, …
