By Jess Jones The nuisance that is the customer service AI chatbot is about to get a reckoning. Consumer choice group Which? has issued a call for telecom companies to improve their customer services, following thousands of complaints over the past year. Since late 2023, Which? has been inundated with complaints of subpar customer service experiences across various sectors, including energy, financial services, telecommunications, and travel. Telecommunications emerged as one of the most troublesome sectors in terms of customer service. In Which?’s 2023 customer service survey, over a fifth of…