Learn more

By Rhodri Morgan Utilities companies are providing the lowest level of customer satisfaction in the UK, according to new figures out today. The sector, which includes water, electricity and gas firms, received the lowest score, 69.5 out of 100, out of all 13 business sectors, according to data from the Institute of Customer Service. The group’s UK Customer Satisfaction Index analysed customer satisfaction metrics across 281 companies in the UK. This year, the analysis produced an average customer satisfaction score of 76 points, down 1.7 points against last year and down 2.4 points compared to…

cuu