Accessing GP services by filling in a form online or on a smartphone, rather than having a face-to-face appointment with a family doctor, could pose a risk to patient safety, according to an investigation. GPs are not always specifically trained to do online consultations, while patients who cannot access or navigate websites are also at risk of harm, England’s Health Services Safety Investigations Body (HSSIB) said. The probe by the HSSIB focused on consultations where the patient and doctor were not in the same room and the patient did not receive a response in real time. It said while onlin…