Oracle is adding more AI capabilities to its Fusion Cloud CX that provides software for sales, marketing, and service teams across an enterprise, the company announced on Thursday. The new capabilities, based on the company’s OCI Generative AI service, include generative AI-assisted answer generation, assisted scheduling for field service, opportunity quality scoring, and seller engagement recommendations. The generative AI-assisted answer-generation capability is designed to ease the workload of service teams by generating contextually aware responses to customer questions. Additionally, it c…