Kent Police has succeeded in improving its response time to non-emergency 101 calls. A combination of new staff and moving the control room from Sutton Road in Maidstone to a new facility at the Coldharbour Station at Aylesford has paid off. The Kent Police and Crime Commissioner, Matthew Scott, had berated the force in September, 2022, after statistics showed people were giving up on using the 101 number because of long waiting times, and turning, inappropriately, to the emergency 999 number. But this week he was full of praise. He said: “I visited the new Kent Police Force Control Room to se…
