In today’s competitive landscape, Customer Experience (CX) is the ultimate differentiator for brands striving to stand out. Yet, excelling in CX requires more than just meeting customer needs—it involves aligning every aspect of your business, starting with your employees. Companies that succeed in both CX and Employee Experience (EX) are far more likely to see measurable business growth (BG). The question is, how do leading companies consistently align their CX with tangible results? The answer lies in understanding that CX and EX are deeply connected and form the foundation for sustained bus…