In 2019, it took an act of Congress to formally initiate the expansive modernization of the U.S. Internal Revenue Service (IRS), marking an ambitious leap toward reimagining taxpayer services and operations. The strategy unfolded through careful planning, leveraging technology to enhance the taxpayer experience and ensuring robust cybersecurity measures. The IRS exemplified resilience and adaptability by outlining a phased approach and pivoting rapidly to address new challenges — evident during the COVID-19 pandemic. The successful execution resulted in a more efficient, transparent, and respo…
