The recent CrowdStrike incident had a widespread impact on virtually every industry, with transportation, financial services, and emergency services being hit the hardest. This worldwide event highlighted the critical importance of maintaining strong customer experience (CX) frameworks. The disruption affected an estimated 8.5 million devices globally, overwhelming contact centers with stranded travelers, frustrated banking customers, and patients seeking urgent assistance. As a leader in enterprise Customer Experience (CX), Avaya understands that while the technical challenges were significan…