The first telephone call was made almost 150 years ago in Ontario, Canada by Alexander Graham Bell. Today, that call would probably look different. He might have texted Mr. Watson, record a video, or send a DM. There are so many ways we now communicate, and we don’t think twice about the details. We expect to know where someone is, what communication device or application they’re using, and more in real-time as we engage. This is the norm in today’s highly connected, digital world. We have yet to see this paradigm shift in Canada for emergency communications, but it’s coming. Per the CRTC’s NG…
