Artificial intelligence (AI) has been helping organisations find new opportunities and quickly launch new services for some years now, by automating processes and freeing up people’s time. Now generative AI is expanding the possibilities further still, by enabling organisations to automate tasks such as content generation or the summarisation of large volumes of data. When these two forms of AI-powered automation are combined into a single platform, possibilities emerge for the creation of new services that can deliver additional efficiencies and even entirely new revenue streams. Automated op…