Most workdays are already busy without the disruption of IT malfunctions. IT Service Management (ITSM) systems are designed precisely to minimize these interruptions, turning potential inconveniences into non-events so the day can go ahead—business as usual. But too many business leaders, in their eagerness to drive workplace efficiency, adopt the latest management systems without fully understanding their direct impact, leading to frustrating challenges that may take hours or even days to resolve. Often misconstrued as basic IT support, ITSM encompasses all workplace technology, from devices …